p65com Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how p65com ("we," "us," "our," or the "Company") collects, uses, processes, stores, shares, and protects personal information obtained from users ("you," "your," or "User") of our online gaming platform and related services (collectively, the "Service"). This Privacy Policy applies to all users accessing p65com services from the Philippines or any other jurisdiction where our services are legally available.

By creating an account, accessing our website, or using any p65com services, you acknowledge that you have read, understood, and agree to the data collection and processing practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately discontinue use of our services and close any account you may have created.

We are committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as other applicable Philippine and international data protection laws. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of p65com services.

2. Information We Collect

p65com collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Information You Provide Directly:

• Registration Information: When you create an account, we collect your full name, date of birth, email address, mobile phone number, residential address, username, and password.
• Identity Verification Documents: To comply with regulatory requirements and prevent fraud, we collect copies of government-issued identification (such as Philippine passport, driver's license, or national ID), proof of address documents, and selfie photographs for facial verification.
• Financial Information: We collect payment method details including bank account information, GCash or Maya account details, credit or debit card numbers (last four digits only for security), and transaction history for deposits and withdrawals.
• Communications: We retain records of your communications with our customer support team via live chat, email, or phone, including the content of messages, attachments, and associated metadata.

2.2 Information Collected Automatically:

• Gaming Activity: We automatically record your gaming activity including games played, bets placed, wins and losses, bonuses claimed, wagering patterns, session duration, and gaming preferences.
• Device and Technical Information: We collect information about the devices you use to access p65com, including device type, operating system, browser type and version, IP address, device identifiers, screen resolution, and language settings.
• Usage Data: We track how you interact with our platform, including pages visited, features used, click patterns, navigation paths, time spent on pages, and access times and dates.
• Location Information: We collect your approximate geographic location based on IP address to ensure you are accessing our services from an authorized jurisdiction and to comply with geo-restriction requirements.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior and preferences. See our Cookie Policy for detailed information.

2.3 Information from Third Parties:

• Payment processors and financial institutions provide transaction confirmations and payment verification data.
• Identity verification service providers furnish results from document authentication and fraud detection checks.
• Gaming software providers supply game outcome data and technical performance metrics.
• Marketing partners may provide aggregated demographic and behavioral data for advertising optimization purposes.

3. How We Use Your Information

p65com processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision:

• Creating, maintaining, and administering your gaming account;
• Verifying your identity and age to comply with legal requirements;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to games, sports betting markets, and platform features;
• Tracking your gaming activity, balances, and transaction history;
• Administering bonuses, promotions, loyalty programs, and VIP rewards;
• Maintaining records for accounting, audit, and regulatory reporting purposes.

3.2 Security, Fraud Prevention, and Legal Compliance:

• Detecting, preventing, and investigating fraudulent activity, money laundering, collusion, cheating, and other prohibited conduct;
• Monitoring gameplay for patterns indicating problem gambling or breach of terms;
• Complying with know-your-customer (KYC) and anti-money laundering (AML) regulations;
• Responding to legal processes, court orders, and government requests;
• Enforcing our Terms and Conditions and other policies;
• Protecting the rights, property, and safety of p65com, our users, and the public.

3.3 Customer Service and Communication:

• Responding to your inquiries, support requests, and complaints;
• Sending transactional notifications regarding account activity, deposits, withdrawals, and promotional awards;
• Providing updates about service changes, maintenance schedules, and policy modifications;
• Delivering promotional communications about new games, special offers, and exclusive events (with your consent where required by law).

3.4 Service Improvement and Analytics:

• Analyzing usage patterns and gaming behavior to improve platform functionality;
• Conducting research and statistical analysis to enhance user experience;
• Testing new features, games, and services before general release;
• Personalizing content, recommendations, and promotional offers based on preferences;
• Optimizing website performance, loading speeds, and mobile responsiveness.

3.5 Marketing and Advertising:

• Delivering targeted advertisements through our platform and partner websites;
• Measuring the effectiveness of marketing campaigns and promotional offers;
• Segmenting users based on gaming preferences and behavior for personalized marketing;
• Managing affiliate partnerships and tracking referral conversions.

4. Legal Basis for Processing

Under Philippine data protection law, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you, including providing gaming services, processing transactions, and maintaining your account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including licensing requirements, KYC/AML obligations, tax reporting, and regulatory audits.
• Legitimate Interests: Processing serves our legitimate business interests in preventing fraud, improving services, ensuring platform security, and conducting direct marketing, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent before processing sensitive personal information or sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5. Information Sharing and Disclosure

p65com does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business purposes:

5.1 Service Providers and Business Partners:

• Payment processors and financial institutions for transaction processing and verification;
• Identity verification service providers for KYC compliance and fraud prevention;
• Gaming software and platform providers for game provisioning and technical support;
• Cloud hosting and data storage service providers for infrastructure services;
• Customer support platforms and communication service providers;
• Marketing and analytics service providers for campaign management and performance analysis;
• Security and fraud detection service providers for platform protection.

All service providers are bound by contractual obligations to protect your personal information and use it only for specified purposes on our behalf.

5.2 Legal and Regulatory Authorities:

• Philippine gaming regulators and licensing authorities for compliance reporting;
• Law enforcement agencies when required by court order, subpoena, or applicable law;
• Tax authorities for tax reporting and compliance purposes;
• Anti-money laundering agencies for suspicious activity reporting.

5.3 Corporate Transactions:

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent:

We may share your information with other third parties when you have provided explicit consent for such sharing.

6. Data Security Measures

p65com implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: We use industry-standard 256-bit SSL/TLS encryption to protect data transmission between your device and our servers. Sensitive information stored in our databases is encrypted at rest.
• Access Controls: We implement strict role-based access controls ensuring that only authorized personnel can access personal information on a need-to-know basis for legitimate business purposes.
• Authentication: We use multi-factor authentication for administrative access and strong password requirements for user accounts.
• Monitoring and Logging: We maintain comprehensive system logs and conduct regular security monitoring to detect and respond to potential security incidents.
• Vulnerability Management: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and remediate security weaknesses.
• Employee Training: All personnel with access to personal information receive data protection and security awareness training.
• Incident Response: We maintain an incident response plan to promptly address and mitigate any data breaches or security incidents.

While we implement robust security measures, no system is entirely immune from security threats. We cannot guarantee absolute security of your information transmitted through the internet or stored in our systems.

7. Data Retention

p65com retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Accounts: We retain personal information for the duration of your active account relationship with us.
• Closed Accounts: After account closure, we retain transaction records, gaming history, and identification documents for a minimum of seven (7) years to comply with Philippine financial recordkeeping requirements, tax obligations, and anti-money laundering regulations.
• Marketing Communications: If you unsubscribe from marketing communications, we retain your email address on a suppression list to honor your opt-out preference.
• Legal Claims: We may retain information for longer periods when necessary for the establishment, exercise, or defense of legal claims.

After the retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and destruction procedures.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of whether we process your personal information and obtain a copy of such information.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
• Right to Object: You may object to processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another controller.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: You may file a complaint with the Philippine National Privacy Commission if you believe your privacy rights have been violated.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days or as otherwise required by law.

9. Cookies and Tracking Technologies

p65com uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content:

• Essential Cookies: Required for platform functionality, including session management, security features, and account authentication.
• Performance Cookies: Collect aggregated information about how users interact with our platform to improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide personalized features.
• Advertising Cookies: Track your browsing activity across websites to deliver targeted advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality and prevent access to certain features.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications not operated by p65com. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing personal information.

11. Children's Privacy

p65com services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under the legal gaming age. If we become aware that we have inadvertently collected information from an underage individual, we will promptly delete such information and terminate the associated account.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our service providers and business partners are located. These countries may have data protection laws that differ from Philippine law. When we transfer your information internationally, we implement appropriate safeguards such as standard contractual clauses to ensure your information receives adequate protection.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email to your registered email address and through prominent notice on our website at least thirty (30) days before the changes take effect. Your continued use of p65com services after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

14. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

p65com Data Protection Officer
Email: [email protected]
Available 24/7 via Live Chat

For complaints or concerns that cannot be resolved through our internal processes, you may contact the Philippine National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Street, Pasay City, Metro Manila
Email: [email protected]
Website: www.privacy.gov.ph